Browser wont download if files too large

Had this problem for sometime. Have a 13gb vid file in my d online that I need to download. Download seems to work fine until 3-GB then fails repeatedly. Might have to get a refund and take my business elsewhere. Anyone have any ideas how to fix this? How can we get an official response on this? I've just used 3gb of mobile data watching 3 attempts to download a 1gb file download the entire file then fail at the last minute. Repeated on another computer and another internet connection.

I'm not in a position to be able to sync as I'm travelling and just had to format my linux laptop and that one zip file "backed up" to dropbox is my work environment. I received an official reply to my help desk ticket on November 6 nearly a week after I originally sent it but frankly, I'm disappointed with the level of service I received.

If anything, the first response gave me the impression that the technical support person actually hadn't paid much attention to what I originally wrote since one of the questions he asked me was "which files aren't syncing" even though my help desk ticket clearly stated that this was not a problem which involved their proprietary software application but rather one encountered using drag-and-drop to upload files through the browser.

I tried using the application at one point but syncing files automatically is not a priority for me and I don't particularly want to keep most of these files resident on my system The follow-up response which I received three days later in response to the answers I gave to his questions was also disappointing since it implied that the problem could not possibly be related to Dropbox and must therefore be Firefox's fault.

He suggested that I clear the cache even though I'd already stated quite clearly in response to one of the questions from his first response that I'd subjected my computer to a fairly comprehensive tune-up -- which included emptying the internet cache as well as updating the operating system and anti-virus software, scanning the computer for viruses, clearing the registry of obsolete entries, defragmenting the hard drive, etc.

He also suggested disabling the plug-ins even though I had the same plug-ins installed on Firefox when Dropbox was still performing the way it was supposed to several weeks ago. One of his final suggestions was basically "well, use some browser other than Firefox to upload files or else use our software application".

First of all, if his website is incompatible with a major and popular web browser like Firefox, most people would understandably interpret this as a problem which Dropbox ought to be taking steps to address rather than expecting other people to simply work around it. Secondly, not everyone wants to use their application or would even benefit from doing so since a major feature of the application is that it supposedly! Some of us just want a place where we can store files that we don't use much or at all right now but might need or want later, files which we don't want taking up space on our hard drive.

I'm having the same problem. Yup, using Firefox. Thanks for your feedback, it helps us improve the site. In reply to A. User's post on August 11, Not as of yet I have determined that the issue is only with one cloud service I subscribe to. Since Windows 10 installation, it alone has been an issue. I'll test it later. In reply to DonnyEllick's post on August 19, I had already used the troubleshooter.

I'm trying to download mov. Hi, Thank you for keeping us updated. Are you able to download files using any other web browser firefox, google chrome etc. Please give other web browsers a try and let us know. Also, if you are using any proxy connection, disable it and check. User's post on September 14, Right now I can only download the file to the browsers cache memory and it's not downloaded on the PC's hard drive.

I hope this clarified a bit. Add a comment. Active Oldest Votes. Improve this answer. Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password. Post as a guest Name. Email Required, but never shown. The Overflow Blog. Podcast An oral history of Stack Overflow — told by its founding team. Millinery on the Stack: Join us for Winter Summer? Bash, ! Thanks for your feedback.

Can't show error message but down at the bottom of the browser Chrome it says "failed file to large". Choose where you want to search below Search Search the Community.

Search the community and support articles Windows Windows 10 Search Community member. Yesterday it was I couldn't save changes to documents or pictures. Got that solved. Today, when I try to download a picture from a website, I'm getting the message, "failed, file too large".